Frequently asked questions
Helpful answers about shopping, orders, delivery and your Perock account.
How do I place an order?
Browse the catalogue, open a product for details, add the required quantity to your cart, then complete the contact and delivery form. Online payment is not enabled yet; Perock will review the order and confirm next steps.
Can I order more than one product?
Yes. Add products to your cart, adjust quantities or remove items, and review the order summary before submitting.
When will I pay?
The current checkout records an order request only. Do not transfer money until Perock confirms the order, delivery cost and payment instructions.
How do I confirm stock and specifications?
Use the product enquiry link or contact Perock with the product name or SKU. Confirm capacity, power requirements, dimensions, warranty and delivery before ordering.
Where does Perock deliver?
Delivery options depend on the equipment and destination. Provide your city and state at checkout; Perock will confirm availability and cost.
How do I sign in?
Choose Continue with Google and select your Google account. Perock does not ask for or store your Google password.
How do I change my password?
Because customer sign-in uses Google, manage your password in your Google Account security settings.
How do I request a return?
Contact Perock with your order number and a description of the issue. Wait for instructions before returning equipment. See the Returns & Refunds page for the draft process.