Returns & Refunds Policy

We want customers to have clear information before ordering commercial equipment.

Before placing an order

Confirm product specifications, dimensions, capacity, power requirements, warranty, stock availability and delivery arrangements with our team. Equipment may vary by model and supplier.

Requesting a return

If an item arrives damaged, incorrect or does not match the confirmed order, contact Perock promptly with your order reference, photographs where relevant and a description of the issue.

Eligibility and inspection

Returns, exchanges and refunds are subject to review of the product condition, order details, supplier requirements and applicable consumer law. Do not ship equipment back before receiving return instructions.

Refund timing

Where a refund is approved, Perock will confirm the method and expected processing time directly with the customer.

Need help?

Contact Perock with your order reference so our team can review the request.